Placing an Order
When you make an appointment to view collections, we take you personally through a product showing. This involves showing you the stories from each range and how they mix & match, working back with other stories and also what has been the most popular combination. We also help guide you with size, range and product suitability for your store.
Orders are usually placed on the day of your showing, a copy is either given to you onsite, or emailed to you that day. We encourage you to place your order on the day and then take your order copy away to review. Any changes need to be made within 7 days of placing your order and must be submitted in writing to the agency. Some manufacturers charge cancellation fees if changes are made outside the 7 days.
Most manufacturers have a terms and conditions / order confirmation that will be required to be signed at the time of placing your order. Orders will not be accpeted or processed without your signature. If you are a NEW store or NEW customer to the brand, they may require a deposit be paid at time of ordering your indented stock. This deposit is paid direct to the manufacturer within 7 days of placing your indent order, the balance is due before shipping commences.
Before you visit the showroom have in mind the following:
All our ranges are available for viewing, by appointment, in our Graceville showroom in Brisbane. Book an appointment with Kate to see the ranges in person.